Please note that items are subject to availability.
Bookings are confirmed with a 50% deposit confirmation, subsequent to a formal invoice.
When requesting a quotation, please provide us with the product code, as not to cause any confusion of items required.
Final amount is due before the release of any hired items. No stock will be released from White Petal warehouse without full payment being conducted and confirmed.
A minimum order of R1000,00 is required.
A minimum amount of R1000,00 refundable deposit will be charged to each order. Each orders refundable deposit total is subject to White Petals discretion, in order to cover potential damages, shortages or loss.
Any damages, shortages or loss will be deducted from the refundable deposit, at the full peplacement charge of (R150-R200) per piece or of the cutlery between R250-R350 per piece. Or the crockery (depending on the range). All replacement values will be present on the delivery slip, which will be emailed to you before the wedding/event/shoot.
A White Petal delivery slip will be signed, and witnessed, upon arrival for all hired items and collection of all hired items. In the event that the refundable deposit does not cover the total damages/loss amount, the client will still be liable for the balance owed.
We do not allow own collections, under any circumstances. Due to our stock being of high quality as well as some items being rare finds, we do require for our staff members to deliver, handle, wash and collect all hired items.
Please make provision for a separate wash station for White Petal staff, as all items need to be washed, dried and packed immediately after use. We do not use any abrasives, sponges containing metal fiber, harsh wash cloths, aggressive chemicals and polish on our items, especially cutlery as it might damage the items. Please note we only hand wash all our cutlery, crockery and glass ware.
The hirer is fully Responsible for all hired items during the course of the event, from delivery to collection.
All rented items remain property of White Petal.
Our standard hire time is 1 day, allowing for delivery and collection on the same day. In terms of cutlery, crockery and glassware our staff are there at the end of dinner, just befor desert to handle, clean, count and pack the cutlery, crockery and glass ware. A fee of R300 per staff member will be added to the final invoice. Total amount of staff is calculated per event and is per White Petals discretion. This is to manage breakages, damages and loss.
All Refundable deposits are processed within 14 working days post event date. We process all refunds on a Tuesday. Please be sure to email us your banking details for all refunds.
Should you cancel your booking, subsequent a deposit, White Petal Hire will retain your 50% of the total order.